Terms & conditions
Last updated: 12 September 2026
1. About these terms
These terms apply to every order placed withSmileyShelf, Lithuania. By placing an order you accept them.
2. Prices and payment
Prices are shown in euros, excluding VAT and any other taxes. We are not registered for VAT, so no tax is added at checkout. Shipping is added at checkout based on your delivery country. Payments are processed securely by Stripe; we never see your card details.
3. Orders and delivery
Your order is confirmed when payment succeeds. We aim to dispatch within 1–2 business days and deliver within the timeframes shown on our shipping page. Delays outside our control can happen - we'll keep you informed.
4. Right of withdrawal
EU consumers may cancel within 14 days of receiving the goods. Returned items must be unused and in their original packaging. Refunds are issued to the original payment method within 14 days of the return arriving.
5. Damaged or wrong items
Contact us within a reasonable time after delivery and we'll solve your case individually.
6. Safety and age guidance
Always supervise children at play. Toys are not intended for children younger than 3 years old.
7. Liability
Nothing in these terms limits your statutory rights as a consumer.
8. Applicable law
These terms are governed by the laws of Lithuania. Consumer disputes may also be brought before your local courts.
Terms & conditions
Last updated: 12 September 2026
1. About these terms
These terms apply to every order placed withSmileyShelf,Lithuania. By placing an order you accept them.
2. Prices and payment
Prices are shown in euros, excluding VAT and any other taxes. We are not registered for VAT, so no tax is added at checkout. Shipping is added at checkout based on your delivery country. Payments are processed securely by Stripe; we never see your card details.
3. Orders and delivery
Your order is confirmed when payment succeeds. We aim to dispatch within 1–2 business days and deliver within the timeframes shown on ourshipping page. Delays outside our control can happen; we'll keep you informed.
4. Right of withdrawal
EU consumers may cancel within 14 days of receiving the goods (extended to 30 days as our own return policy). Returned items must be unused and in their original packaging. Refunds are issued to the original payment method within 14 days of the return arriving.
5. Damaged or wrong items
Contact us within a reasonable time after delivery and we'll replace the item or refund you — your choice.
6. Safety and age guidance
Always supervise children at play and follow the age guidance on each product page. Toys are not intended for children outside the stated age range.
7. Liability
Nothing in these terms limits your statutory rights as a consumer.
8. Applicable law
These terms are governed by the laws of Lithuania. Consumer disputes may also be brought before your local courts.